Telecommunications

Accomplished Operations Manager and switch technician with 23 years of experience in telecommunications. Strong leadership, communication, creative, and analytical skills. Possess excellent problem solving skills with customer issue’s and equipment troubles.

·   Nortel DMS-250

·   HW/SW Installation

·   Leadership

·   Ericsson LTE

·   Installation Planning

·   Packet MSC

·   Nokia

·   Tellabs 5500 DACS

·   Project Management

·   Problem Solving

·   Inventory Management

·   Facility Maintenance 

·   Vendor Relations

·   Alcatel Lucent 5E

Professional Experience

Metro PCS\T-Mobile Orlando FL

August 2011 to October 2014

      Field Engineering Manager

Responsibilities:

·   Managed 8 Field Technicians in the Orlando area for CDMA, EVDO, GSM and LTE network.

·   Define and assign resources to various tasks, complete performance reviews, facilitate team building.

·   Budget control including: approve tool/test equipment requests, resource requirements.

·   Maintain network reliability, ensuring rapid resolution of service affecting events.

·   Coordinate with Fixed Network and RF Teams for escalation and resolution of network performance issues.

·   Managing and prioritizing trouble tickets pertaining to cell site for both Metro PCS and T-Mobile.

·   Manage software upgrades and capacity expansions as needed.

Metro PCS, Springfield, MA.

November-2010 to May-2011

Sr. Switch Technician

Responsibilities:

·   Perform daily operational checks on all switching equipment.

·   Troubleshoot and repair all switching equipment including replacement of heavy electronics parts, and works closely with telephone carrier to expedite circuit repairs.

·   Provide technical assistance of customer service to resolve customer problems.

·   Maintain system logs and documentation.

·   Monitor all switch support equipment, including generators, HVAC units, UPA units, batteries, and fire suppression systems.

·   Inspect and maintain building grounding systems.

·   Work closely with outside technicians to resolve system problems and customer complaints.

Pocket Communications, Springfield, MA.

October-2009 to October-2010

Switch Manager

Responsibilities:

·   Responsible for maintaining and upgrading the network of Nortel Packet MSC.

·   Work directly with RF Engineering and Field OPS for Network growth and performance.

·   Complete performance reviews, training plans and one-on-one counseling.

·   Manage expenses minimizing spending on operating costs.

·   Performance monitoring of the Network.

·   Set preventive maintenance schedule and backup schedule of the network components.

Tek-Systems (Embarq Contractor), Orlando FL.

July-2009 to October-2009

Network Operation Technician

Responsibilities:

·   Proactive and reactive network surveillance, troubleshooting, coordination and restoration of service affecting or potentially affecting network events/issues.

·   Technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation to resolve events/issues efficiently minimizing customer impact.

·   DS0, DS1 and DS3 testing.

·   Working knowledge of CIRAS, REACT and Access Care.

Sprint, Orlando Fl

October 2006- March 2009

Manager Installation & Maintenance

Responsibilities:

·   Directed 11 team members responsible for maintaining and upgrading the network of 4 IDEN DMS-100 switches, 2 CDMA DMS-250 switches and 1 Packet MSC.

·   Worked directly with RF Engineering and Field OPS for Network growth and performance.

·   First level escalation for all Orlando market network issues 24/7.

·   Review trouble tickets to identify any network issues.

·   Completed performance reviews, training plans and one-on-one counseling.

·   Make prudent OT decisions based on business justifications.

·   Managed expenses minimizing spending on operating costs.

·   Over saw the facility maintenance for 3 switch locations.

·   Maintained records and supplies for Disaster Recovery in 3 separate switch locations.

·   Responsible for final sign-off of installation for all network equipment upon completion.

Sprint, Orlando Fl

September 1997- September 2006

Senior Switch Technician

Responsibilities:

·   Maintenance and support of CDMA DMS-250 Nortel Switch and BSC.

·   Coordination of Switch and BSC activities to include installation and software upgrades.

·   Dispatch of Field Technicians as needed to clear alarms and for service affecting problems in the field.

·   Check Traffic Reports daily to isolate trouble areas in the network.

·   Work with RF Engineering optimizing the network.

·   Turn up new DS3’s and T1 trunks.

·   Build new sites and carrier adds on the BSM using communication manager and CACP tools.

·   Perform preventive maintenance on the DMS-250, BSC, and DACCS.

·   Map T1 cross connects and build out virtual T1’s.

·   Work customer network tickets.

Astronet Corporation a subsidiary of Mitsubishi, Lake Mary, FL

1991-1997

Senior Test Specialist

Responsibilities:

·   Customer support for up to 25 Mobile Telephone Switch Offices.

·   Develop cellular switch databases to customer specific requirements, hardware/software fault analysis, and software validation.

·   Perform trunking translations, routing and analysis.

·   Set up and test IS41 Call Delivery and intersystem hand-offs with applicable arrays of network interconnects.

·   Optimize cell site system performance.

·   Administer and develop test plans.

·   Extensive experience with UNIX operating systems.